Talk to customers over WhatsApp without leaving the inbox. Switch to the WhatsApp Calls channel to set up calling and review your call history.
1
Turn on WhatsApp calling
Select the WhatsApp Calls channel in the sidebar. If calling isn't set up yet, you'll see WhatsApp Business Calling is here! — click Enable WhatsApp Calling to turn on free incoming calls, outbound calls, and per-call analytics.
2
Or enable it from Settings
You can also turn calling on from Settings → Team Inbox → Call (/settings?tab=teamInboxGeneral). Flip Enable WhatsApp Call on — new accounts get ₹50 of free credit for outbound calls.
3
Your call history
Once calling is on, every call appears in the WhatsApp Calls list. Filter with All Calls, Missed, and Incoming; each row shows the contact, the direction (incoming / outgoing / missed), the duration, and who handled it.
4
Call records per conversation
Inside a chat, the Call records tab shows just that contact's call history — the direction, duration and handler of every call — handy while you're mid-conversation.