Turn a great reply into reusable knowledge without leaving the chat — select messages, save them to a knowledge base, and browse everything your team has captured.
1
Select the messages to save
Open a message's ⋮ menu and choose Add to Knowledge Base. The thread switches to selection mode — tick every message you want (each type is selectable), then click Add to Knowledge Base in the toolbar.
2
Choose where to save
In the dialog, save into a brand-New knowledge base (give it a name), an Existing one, or a specific Folder inside one. Click Create & save messages to finish.
3
Browse & manage
Open the + → Open Knowledge Base manager any time to search your bases, create a New one, and rename, delete or edit individual entries — each tagged From chat or Manual.