Beyond replying, the inbox has tools to start conversations and move faster — begin a new chat, run a chatbot, wire up automations, and learn the keyboard shortcuts.
1
Start a new chat
Click the compose button in the list header (or press Ctrl / Cmd + Alt + M) to open New chat. Search your contacts, pick one, and the conversation opens — ready for a template if the 24-hour window is closed.
2
Trigger a chatbot
From the composer + menu, choose Trigger a chatbot to run one of your bot flows straight into the conversation — the bot picks up from its first message.
3
Automate the inbox
The Inbox Automations tab links you to Inbox Rules — build rules that auto-assign, tag or reply, or start from a ready-made follow-up or lead-qualification template.
4
Keyboard shortcuts
Press Ctrl / Cmd + K anytime to open Keyboard shortcuts — a full reference (Windows and Mac) for sending templates, changing status, assigning, switching chats, and more. Every shortcut is Team-Inbox-only.