A WhatsApp Catalog is your product showcase inside WhatsApp — customers browse items, add them to a cart and order without leaving the chat. Here's how it works.
1
Your products live inside WhatsApp
A catalog holds your products — each with a photo, name, price and description — so customers see what you sell right inside a WhatsApp conversation.
2
Customers browse without leaving the chat
Shoppers tap the catalog icon or a catalog message to scroll your products, open any item and view its details — no website or app needed.
3
They add items to a cart and send an order
Customers add products to a cart and send it to you as a message. The order arrives in your inbox with the items, quantities and total.
4
You manage it all from Commerce
Connect your catalog once, then send catalog messages in campaigns and chatbots and track orders — all from the Commerce section.